Frequently Asked Questions
What is Sx Live?
Sx Live is a bot for Discord designed for Kick, Twitch, and YouTube streamers and their communities.
How do I automatically let people in Discord know when I go live on Kick?
You can set up a stream notification to automatically notify your Discord community when you go live on Kick.
Sx Live isn't sending announcements/notifications or giving the live role for Twitch and YouTube
In order for the notifications to work properly and to receive the live role for Twitch and YouTube, the user must have the purple streaming status on Discord.
To get the purple streaming status, a user must:
Enable streamer mode on Discord
Have their Twitch or YouTube account linked to their Discord account
The following cases can also cause problems with the live role:
The user is streaming on a console or a phone
Manually enable streamer mode and keep Discord open on a desktop or laptop device.
To know if streamer mode is on and working, you should see the purple streaming icon next to the user's avatar. It can take up to 30 seconds for this to appear after a stream starts.
What is the difference between Sx Live and Sx Bot
Sx Live will automatically detect anyone who is live on Twitch or YouTube based on their streaming status ( The little purple icon next to your avatar). For the notifications to work properly, the user must have Streamer Mode enabled, which requires them to connect and integrate their Twitch or YouTube account to Discord in the user settings. Streamer mode is not required for kick notifications.
Sx Bot allows you add twitch streamers directly by their channel names, and does not require streamer mode. You can add the bot and use /twitch streamers add
Which option should you choose?
If you want users detected automatically by a whitelisted role when they go live, Sx Live is the better option, but does require streamer mode. On the other hand, if only have several streamers you want to add or don't want to use streamer mode, you might be better adding them with Sx Bot.
Feel free to test out both and see what works best for you. You can also use both bots to combine different features and such.
Why aren't the notifications showing up?
The first step is to make sure you have set the notifications channel and added a streamer.
For example: +kickchannel show or +kickstreamers show
If both of these are correctly set, you want to make sure that the bot has permissions to send messages to your stream channel. The permissions the bot requires to send the notifications are: View Channel, Send Messages, and Embed Links.
If the bot has the proper permissions and the notifications are still not working correctly. Please join our support server and speak to a bot specialist.
Why is the live role not working?
The first step is to make sure you have set the live role
Example: +tliverole show or +ytliverole show
If the live role is showing as correctly set, the next step is to make sure Sx Live has Manage Roles permissions and it's highest role is above the live role you set The bot is not able to give/remove roles if the role is above it's highest role in the hierarchy.
If using the live role or Twitch or YouTube, make sure streamer mode is enabled and the purple streaming status icon is showing next to users avatar. For Kick, make sure you have successfully linked the Discord user to the kick streamer. To check all the active connections use +kickliverole list
If the bot has the proper permissions and the live role is still not working correctly. Please join our support server and speak to a bot specialist.
What permissions are required for the notifications?
The bot only requires 3 permissions to send notifications. View Channel, Send Messages, and Embed Links. If the bot has this permissions and the notifications are still not sending, you might need to go into the channel specific permissions and add Sx Live and give these 3 permissions for the notifications channel.
Where can I get more information about Sx Live?
To get more information about Sx live, you can join our support server.
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